Frequently Asked Questions
Why do you charge extra for shipping in summer?
Shipping chocolate in warm weather is a challenge. During the summer months (May 1 through September 30), or when shipping to a region where temperatures are likely to go beyond 70 degrees F, we must use special shipping methods for our chocolates in an effort to keep them from melting in transit.
Receiving your order: Even with our special packaging precautions, chocolate is no match for the sun if your package is left on a hot porch for several hours. We recommend that you ship your chocolate to an address where someone will be available to accept your shipment. We are not responsible for melted chocolate if the package has been left outside.
Shipping schedule: For domestic orders, to keep your chocolate from being in transit for more than three days, we will only be shipping packages Monday through Wednesday. We will also ship on Thursday for customers who place orders by noon on Wednesday and chose Overnight shipping or are shipping to addresses in Maine.
Please feel free to call us at 207 593 2735 or email us at email@example.com if you have any questions or concerns about your order!
All sales are final!
I live outside of the US. Can I still order your chocolates?
Just get in touch via email to firstname.lastname@example.org, and we’ll see what we can do.
How should I store my chocolate?
Chocolate likes to be stored in a cool, dry place. To be precise, for chocolates to look and taste good for the duration of their shelf life, the air temperature needs to remain between 50 and 65 degrees Fahrenheit, with a relative humidity of 0 to 55%. This is especially true for fine chocolates like Wild and Alive, that don’t contain any additives and preservatives.
Always keep away from direct sunlight. Even if wrapped and the air temperature is cool, the sun’s rays will melt chocolate.
Chocolate also tends to absorb strong odors from the environment, so they’re best kept separate from any possible sources of such.
Based on the above, a fridge is not an ideal place for storing fine chocolate due to the constant and drastic swings in humidity, excessive odors, and temperatures below 50 degrees Fahrenheit. However, if the need to store chocolate in a refrigerator does arise, here is the proper protocol: place carefully wrapped chocolate in an airtight container (e.g. zip lock bag- squeeze all the air out of bag as you close it; preferably 3 layers). Place in refrigerator. When it is time to take the refrigerated chocolate out of storage, allow the chocolate to completely warm up to room temperature before you open up any of the storage containers, otherwise condensation will form which leads to bloom. For durations of six months to a year, the freezer can be your friend too. Follow the instructions above for placing your chocolates in the refrigerator. A full 24 hours later, move the container from the fridge to your freezer (this avoids temperature shock, and helps preserve texture). To remove from the freezer, just reverse the steps: Move from freezer to fridge, wait a full 24 hours, remove from the fridge, and let come to room temperature before you finally unwrap them. (Always eat your chocolate at room temperature, especially filled chocolates!)
Bloom looks ‘chalky’ and indicates that the chocolates are no longer in temper. They’re still perfectly fine to eat, but you might notice a different mouth feel and dry fillings. This can happen anytime chocolate is exposed to adverse storage conditions. So keep these little gems dry and cool, and they’ll reward you with a full-duration shelf life worth of excellent taste.
Best thing really is to buy chocolates and pop them straight into your mouth ;-). We work hard to ensure that our chocolate is transported in temperature-controlled environments, but once it leaves our facility we cannot always guarantee that it is properly handled. If you come across dry fillings and ‘chalky’ appearance, please let us know the where you purchased it, the best by date and lot code, and we will work with our partners to look into the issue further.
I’m allergic to nuts. Can I eat your chocolates?
No, that probably wouldn’t be a good idea. Our chocolate bars contain nuts such as cashews, coconut, almonds, hazelnuts, and walnuts. While Ebonyzer, our solid dark chocolate bar, doesn’t contain nuts it is made on equipment also used for processing nuts.
I’d like to send some chocolates to a friend. Could you include a note from me?
Sure! Just add it to the ‘order notes’ box on the check out page and we’ll pop it in the box along with the chocolates.